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Complaints Dept.

That shabby sidewalk across from the State House in Beacon Hill? Not the city's problem, so residents can stop calling/writing in. "Because there are underground areas beneath the sidewalk that connect to adjacent buildings, it is the responsibility of the building owners—not the city—to initiate and make the necessary repairs. ... After hearing complaints from neighbors, the Inspectional Services Department issued citations last month to several Beacon Street property owners for what inspectors called the 'dangerous' conditions." [Globe]