clock menu more-arrow no yes mobile

Filed under:

MBTA delay alerts embrace measurement by minutes instead of by adjectives

New, 1 comment

So long ‘minor,’ ‘moderate,’ etc.

If you’re one to check MBTA delays via social media or to receive the inevitable realities via text, you may have noticed that the transit agency has done away with “minor,” “moderate,” and “severe” in describing the delays.

Instead, the MBTA since March 1 has been gauging the delays for riders by minutes: 10 minutes, 20 minutes, etc.

The reason is pretty straightforward: Riders wanted clearer indications of just when their train or bus was arriving, an MBTA official told the Globe’s Adam Vaccaro. The descriptors just weren’t cutting it, though the agency insists there was a methodology behind them. Per Vaccaro:

[A] minor delay meant trains were running 10 to 20 minutes later than expected, moderate meant they were running between 20 or 30 minutes late, and severe meant a train would be delayed by more than 30 minutes or would be replaced by shuttle buses. A minor delay under those definitions could mean close to 30 minutes between trains at certain times of day, which riders felt was far from minor.

What’d you think? Helps to know the minutes? The MBTA is holding out the possibility that the adjectives will return.